Refund policy

We stand behind the quality of our products and want you to love your purchase.
Our Concierge Support Team is available to assist with any questions or concerns.

Return Eligibility

We accept returns or exchanges within 60 days of the delivery date (based on carrier tracking) if the item is:

  • Unused and unaltered

  • In original condition

  • In original packaging

  • Not purchased during a sale (items purchased during a sale may be returned for store credit)
  • Is an actively sold and stocked product on our storefront (discontinued products are non-refundable)

Returns after 60 days are not accepted.

How to Start a Return/Exchange

Email help@ilovehue.store with:

  • Your order number (from your confirmation email)

  • Reason for return or exchange

  • Photos if relevant (required for damaged/defective items)

All returns must be approved before they are shipped back.

Return Shipping

  • Customers are responsible for return shipping costs.

  • Items must be sent to the return address provided by our team.

  • For items valued over $75, we recommend using a trackable shipping method.

  • We cannot process returns that we do not receive.

Refunds

Once your return is received and inspected:

  • You will receive an email with approval or rejection.

  • Approved refunds are issued to the original payment method or as store credit.

Late or Missing Refunds

Banks may take 2–3 business days to process refunds.
If you do not see the refund after this time, email help@ilovehue.store. 

Damage Reporting Window

Damage or defects must be reported within 48 hours of delivery (using the carrier timestamp).

Required Evidence

Please provide:

  • Photos or video of the damage

  • Photos of the packaging

  • Your order number

If damage cannot be verified, we may request additional photos/video.

Replacement-First Resolution

To protect customers from loss and prevent fraud, all eligible damage claims result in a free replacement.
Refunds may be issued only if a replacement is unavailable.

Warranty

ilovehue warrants select products against mechanical or electrical defects for 10 years from the original delivery date.

Covers

  • Internal electrical failures

  • Switch or light mechanism failures

  • Manufacturing defects in materials or workmanship

Does Not Cover

  • Accidental damage or misuse

  • Cosmetic imperfections or wear

  • Water exposure

  • Loss, theft, or external forces (fire, power surge, etc.)

Warranty Resolution

Eligibility is determined at ilovehue’s sole discretion.
Approved claims result in free repair or replacement (replacement-first).

To file a claim: email help@ilovehue.store with order number + description + photos/video.