Shipping Policy

Shipping Times

You will receive tracking information when your order is processed. We ask that you please allow 1-3 business days for your order to be processed.

After your order is processed it will be shipped, please allow 6-12 days for shipping.

 

Incorrect Address

If you provided an incorrect address please reach out to us at help@ilovehue.store with your order number, if your order has not yet been processed we will be able to update your shipping address.

If your order has already been processed to an incorrect address, we will be unable to cancel the order and refund you.

 

Missing Orders

If your order exceeds 30+ days in transit from the date of shipment as shown in the tracking information, we will issue a refund.

In the event that your order is marked as delivered but you have not received it, please contact your local post office. We are unable to provide refunds for orders that are marked as delivered by the carrier.